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MandyB66
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Message 1 of 2
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HP Recommended

Unwanted “printer update completed” page wasting my ink and page count.

DeskJet 2620
iOS

Can anyone help me with this? I’ve only had my printer since yesterday, and I’ve printed two pages, yet it’s saying that I have printed four. I did not want, nor did I ask for,  pages that tell me that my printer has been updated. I’m only on the free fifteen pages of the instant ink as it is, so this will soon run out, and therefore I will be charged for every ten over my limit. This is so unfair, as I don’t want them, didn’t ask for them, and it’s a dreadful waste, not environmentally friendly at all. Any help will be extremely appreciated.

Thanks in advance.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Unwanted “printer update completed” page wasting my ink and page count.

Hi @MandyB66

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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