Message on Printer screen "Connect printer to update instant ink status. On screen options Connect or OK. Either option results in the printing being done and then a message appears "The printer could not connect to web services. The server might be busy or temporarily unavailable . Try again later. Has been like this over a week. I have been through several help pages have tried disconnecting web services and reconnecting. Have switched router and printer off and on. On Hp instant Ink account page it says Online and there is a green tick. I don't really know whether there is a problem and whether it is my problem or a server problem.
Thanks very much for offering to help me out. I spent a few hours going around the HP support sites including the virtual assistant. I have done the switch off and on procedure that you mentioned. I eventually tried to get a phone number from google for customer support but the two numbers I got when rung stated number not recognised. I then put a request on the community site. I then called into PC world and asked them if they had a phone number and they gave me one that worked. I had a 30 min conversation with a support agent and the problem was fixed.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
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Asmita I am an HP Employee
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