01-06-2020 07:55 AM
Message on Printer screen "Connect printer to update instant ink status. On screen options Connect or OK. Either option results in the printing being done and then a message appears "The printer could not connect to web services. The server might be busy or temporarily unavailable . Try again later. Has been like this over a week. I have been through several help pages have tried disconnecting web services and reconnecting. Have switched router and printer off and on. On Hp instant Ink account page it says Online and there is a green tick. I don't really know whether there is a problem and whether it is my problem or a server problem.
01-08-2020 11:54 AM - edited 01-08-2020 12:58 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Is the printer already enrolled in Instant Ink?
Try restarting the network devices
- Turn off the Router, Printer, and the computer/ mobile devices.
- Wait for 60 seconds.
- Turn on the Router first and wait for all the lights to stabilize.
- Turn on the printer and allow it to configure itself.
- Turn on the computer/ mobile devices.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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I am an HP Employee
01-09-2020 08:47 AM
Thanks very much for offering to help me out. I spent a few hours going around the HP support sites including the virtual assistant. I have done the switch off and on procedure that you mentioned. I eventually tried to get a phone number from google for customer support but the two numbers I got when rung stated number not recognised. I then put a request on the community site. I then called into PC world and asked them if they had a phone number and they gave me one that worked. I had a 30 min conversation with a support agent and the problem was fixed.
Thanks again for your kind offer to help