Update payment method

[Shadowak]

Yesterday my printer stopped printing and told me I needed to update my payment method. Ok did that, still saying it as of today and still can't print. I set up HP smart to link my printer to insta ink cuz it apparently wasn't. Shows it's linked until I get to the page to update my insta ink plan and it's not there and it won't let me do anything. I need my printer!!! Help!

[Anand_Andy]

Hi @Shadowak,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dianne511511]

How do I update my payment  information!!!!!

[Elohi_NR]

Hi @Dianne511511,

Welcome to the HP Support Community. I'd be happy to assist you!

I understand that you want to update the payment method. 
 

Follow the document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Dianne511511,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!