Updated payment info yet will not print

[Tom6341]

Can not print after updating payment info

[Kuroi_Kenshi]

Hi @Tom6341,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the payment update!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Payment Method: Ensure that your payment information has been correctly updated in your HP Instant Ink or HP All-In Plan account.

Home / Home Office:

• Sign into your Instant Ink account.
• Click Account in the left menu, then Billing or Shipping & Billing.
• Click Manage your payment method and ensure all payment information is entered correctly.

Error Messages: If you see an error message or continue to have payment issues, contact your card provider. New security measures may require you to validate subscription charges with your provider.

Service Suspension: If your account was suspended, HP retries the charge after you update your payment method. It can take up to 30 minutes to resume printing.

Account Loading Issues:

• Make sure you are using a supported browser such as Google Chrome, Safari, or Microsoft Edge.
• Refresh the browser window if the account page is not loading.
• Ensure the URL in the browser address bar includes "hpsmart.com." If you do not see a navigation menu on the left side of the page, click the menu icon at the top left.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,