Updated payment method after notification saying printing is blocked. Still not able to print

[Dcd2024]

I have a HP Envy Inspire Ink and I got a notification that my printing was blocked because of issue with payment. I submitted new payment method. My printer is online on my HP account. My phone and computer can’t connect to the printer it is “unable to find printer”

[Rachel571]

Hi @Dcd2024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I see there was an issue with the billing, May I know when did you change the payment method? In the meantime, Please try this:

At first, Let's do a network reset:

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Turn off the mobile device/PC.

Press and hold the wireless ((i)) and cancel button ❌at the same time for 5 seconds.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the mobile device/PC.

Once done, Turn on Web Services: Click Here

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support