Updating my payment card

[Franky789]

My problem is that my account seems to have 'disappeared' from the instant ink set up.  I received a notice saying that my normal method of card payment had failed (not surprising since I had to get a new card when the original was stolen).  When I tried to update my card payment, I was unable to do so, without setting up a whole new account.  I really cannot be bothered with having to search for product serial numbers etc all over again.  Why do they make it so difficult?  It's ridiculous! 

[Dragon-Fur]

@Franky789 

Welcome to the HP User Community.

I cannot speak to if / how / to the extent that the methods to get help are difficult.

It is true that if the situation is not sorted that the subscription will eventually be terminated for lack of payment.

The contact number is included in your Terms of Service Contract.

For example

 Instant Ink – Terms of Service - UK

What to do?

Please contact Instant Ink Support.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not faster – our Community is not Instant Ink Support – Waiting generally works.

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections (including sections related to connection issues and “Which printers are eligible for HP Instant Ink?")

HP Instant Ink - Manage your account

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

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