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08-23-2022 03:25 AM - last edited on 08-23-2022 08:06 AM by MarcusC
My problem is that my account seems to have 'disappeared' from the instant ink set up. I received a notice saying that my normal method of card payment had failed (not surprising since I had to get a new card when the original was stolen). When I tried to update my card payment, I was unable to do so, without setting up a whole new account. I really cannot be bothered with having to search for product serial numbers etc all over again. Why do they make it so difficult? It's ridiculous!
08-23-2022 08:04 AM
Welcome to the HP User Community.
I cannot speak to if / how / to the extent that the methods to get help are difficult.
It is true that if the situation is not sorted that the subscription will eventually be terminated for lack of payment.
The contact number is included in your Terms of Service Contract.
What to do?
Please contact Instant Ink Support.
You may choose to wait here in the Community for an agent to find and respond to your question.
Waiting is not faster – our Community is not Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / Contact Information
Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including section Where is my ink or toner?
- Your HP Instant Ink account
- Your printer connections (including sections related to connection issues and “Which printers are eligible for HP Instant Ink?")
How does it work? Details / Plans / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
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