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‎09-13-2023 01:35 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

I updated my payment after I received a suspension alert because i wasnt getting my notifications about my card being expired. After I updated my payment information my printer screen keeps saying " A problem has occurred with your HP account, and you will be unable to print until the issue is resolved". It's been 4 hours and I still can't print. I need help ASAP, I work from home and it's important to print on a daily basis. Thank you.

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1 person had the same question
1 REPLY 1

‎09-14-2023 02:08 PM

HP Recommended

@HazelH2 

 

Welcome to the HP support community.

 

I understand that you are having issues with updating payment, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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