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Don1986
New member
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Message 1 of 2
76
Flag Post
HP Recommended

Used printer

OfficeJet 4650

I just received a used instant ink printer and I’m trying to set it up, I get to the point of printing the printer code and it says that it cannot print to contact hp.com and I did but did not get any answers. Why is it saying this and how can i move forward? 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
41
Flag Post
HP Recommended

Used printer

Hi @Don1986

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) Has the Instant Ink program been cancelled by the previous user? 

2) Are you using regular inks or the Instant Ink cartridges? 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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