cancel
Showing results for 
Search instead for 
Did you mean: 
BGIGI
New member
1 0 0 0
Message 1 of 2
86
Flag Post
HP Recommended

WI-Fi

HP OfficeJet Pro 6978

Hello, My HP OfficeJet Pro 6978 before was working fine. Now can not find Wi-Fi network. My Wi-Fi just fine it is same as was before. Is it possible manually connect to Wi-Fi. Please help

1 REPLY 1
HP Support Agent
HP Support Agent
11,546 11,537 562 604
Message 2 of 2
42
Flag Post
HP Recommended

WI-Fi

@BGIGI

 

I'll be happy to assist you!

 

 

Restore the printer to the original network settings

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

 

Now try connecting the printer back to the network.

 

If the issue persists, connect the printer using the USB connection and the change the connection to wireless using the below link:

 

Click here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation