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Common problems for HP+ PLANS: INK AND TONER
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BGIGI
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Message 1 of 2
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Flag Post

WI-Fi

‎10-31-2019 09:20 AM

HP Recommended
Product: HP OfficeJet Pro 6978

Hello, My HP OfficeJet Pro 6978 before was working fine. Now can not find Wi-Fi network. My Wi-Fi just fine it is same as was before. Is it possible manually connect to Wi-Fi. Please help

1 REPLY 1
Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎11-02-2019 05:02 PM

HP Recommended

@BGIGI

 

I'll be happy to assist you!

 

 

Restore the printer to the original network settings

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

 

Now try connecting the printer back to the network.

 

If the issue persists, connect the printer using the USB connection and the change the connection to wireless using the below link:

 

Click here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

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