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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
abhiece
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Message 1 of 8
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Solved!

Want to redeem 6 months of instant ink

HP Recommended
HP Envy Pro 6432
macOS 10.15 Catalina

Hi There,

 

 

I bought an HP Envy Pro 6432 yesterday(19 Dec 2020) and I have enrolled on instant ink plan. I was told that I will get 6 months

of trial instant ink, which is on written on the box as well(see pic below).

Please help me to redeem this offer before it expires in 7 days. 

Regards,

Abhishek Thakur

WhatsApp Image 2020-12-20 at 15.06.59.jpeg

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
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Message 3 of 8
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As 1 month was already added, I have credited 5 free months to your account, please log in and check if 6 free trial months shows up.

 

Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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7 REPLIES 7
Jay_G24
HP Support Agent
HP Support Agent
16,247 16,202 1,307 1,498
Message 2 of 8
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Hi @abhiece,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
HP Support Agent
HP Support Agent
16,247 16,202 1,307 1,498
Message 3 of 8
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As 1 month was already added, I have credited 5 free months to your account, please log in and check if 6 free trial months shows up.

 

Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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Sonia101
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Message 4 of 8
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Hi - I have the same issue except my free trial should be for 7 months. Can I get this resolved before the 7 day window expires?

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Lottevl
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Hi, I have the same question. Could you send me a message as well please?

Thank you

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TEJ1602
HP Support Agent
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Message 6 of 8
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@abhiece, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TonyF5
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Message 7 of 8
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Hi I have the same issue I bought a HP 6434 (6400 series) on Wednesday 24 February. I can find no way of redeeming the six month trial. I have signed up for Instant Ink. Please can I have my six month trial credited.

 

Regards,

Tony

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Nachos789
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Hello, I purchased a HP Envy 6020 today with a 3 month trial of instant ink, however this is not displaying on my plan. I am happy to provide a purchase invoice and a photo of the box if necessary. Is there a way that this can be credited to my account? 

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