Warning sign on black ink cartridge even though it is half full

[ShakiraO]

There is a yellow ⚠️ symbol next to the black ink supply level. It says it is still half full, but will not print anything. I just replaced all of the color cartridges so they are brand new. Any help would be appreciated! 

[Jay_G24]

Hi @ShakiraO,

I'd like to help!

To better assist you - 

1)Are you able to make copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

Meanwhile, try the below suggestions

 Clean the cartridge contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

1. Turn the printer on.

2. Open the door to access to the cartridges.

3. Wait until the carriage stops moving before you continue.

4. Push in on the front of the cartridge indicated in the error message, and then remove it.

   

5. Wipe the electrical contact on the cartridge with a lint-free cloth.

   

6. Insert the cartridge into its color-coded slot until it snaps into place.

   

7. Repeat these steps for any other cartridges indicated in the error message.

8. Close the cartridge access door.

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Also, you may also try the steps - Color or Black Ink is Not Printing

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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