Was enrolled in instant ink on my old printer bought and installed a new one which is enrolled in in

[Disgu]

Was enrolled in instant ink on my old printer bought and installed a new one which is enrolled in instant ink! Still have and use my old printer and tried to print using it and printer advised it's got ink cartridges bought thru instant ink that can't be used because of discontinued the program for my old printer which I faithfully paid for over the years I've owned it! 

What a crock! Had I encountered this earlier you can be sure I wouldn't have stayed with HP! I've had nothing but connection problems with the old one!

[Irfan_06]

Hi @Disgu,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with your instant ink account for your old printer.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support