Was told I could continue using instank ink carts, but they're not working

[Janeldoesntcare]

I cancelled my instant ink subscription earlier this morning because my printer was no longer working. It stopped working about 2 months ago and I couldn't figure out how to fix it. I posted the printer online to sell it with the error code and was told by someone in the comments how to fix it, and it worked.

I was told over the phone that I would be able to continue to use the ink until November 2nd and I would not be billed for it going forward. 

Well now that the printer is seemingly working I would like to test it out by printing a test page and ensure that the error will not occur again. I cannot, however, print because the instant ink cartridges are being blocked by HP.

Even though I was told on the phone that I would be able to continue using the ink until November 2nd. 

Is there anyway that I can bypass this lock on the cartridges to be able to test the printer?? My device is still registered to my HP account, but it is no longer enrolled in the instant ink service. 

I am so beyond unhappy with this service and have been for over a year now. It's a scam if you're not printing more than 100 pages a month if you ask me. 

[Anand_Andy]

Hi @Janeldoesntcare,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!