Wasn't sent ink cartridge

[Graamyof3]

My color ink has been low for months, I get charged every month for service but not getting my cartridges. Tried to find if I could send something to advise I need it, I can't find anywhere to request it. Any ideas or do I just call?

[Elohi_NR · Accepted solution]

Hi @Graamyof3

Welcome to the HP Support Community. 

I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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