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‎10-23-2022 07:08 PM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer

My color ink has been low for months, I get charged every month for service but not getting my cartridges. Tried to find if I could send something to advise I need it, I can't find anywhere to request it. Any ideas or do I just call?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2022 04:30 AM

HP Recommended

Hi @Graamyof3

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-26-2022 04:30 AM

HP Recommended

Hi @Graamyof3

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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