We are unable to connect your printer to finish instant ink enrollment. your payment method.....

[X291234]

Before we start, I have the latest firmware and drivers, plus HP Smart and everything works fine and prints.

Tried to enrol to Instant Ink for the first time ever, get to the final part ("Lets Finish setting up Instant Ink. Confirm your printer and plan) within the HP Smart app, then when I click "Connect this Printer to Instant Ink", I then get the message "To complete your enrolment, review and accept the HP Instant Ink Terms of Service." which I then put a tick in the box, and when I click "Start Paid Service", I then get the subject mention error message - "We are unable to connect your printer to finish instant ink enrollment. your payment method will not be charged"

All i can then do is click the Return Home button. Tried rebooting PC, restarting printer, same everytime. 

Suggestions/advice welcome.

Thanks.

[X291234]

As an update, I've tried again via the original Instant Ink page, and managed to get a bit further, however after the "Connected printing services" page, I now get "Progress has stopped" - "There was a problem finalizing your subscription. (GSS001)"

I dont think HP want me to subscribe to their Instant Ink if it's that much hassle!

Thanks anyone.

[sandytechy20]

@X291234

Welcome to the HP support community.

I understand that you are unable to enroll your printer to an instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers