cancel
Showing results for 
Search instead for 
Did you mean: 
prestige18
New member
1 0 0 0
Message 1 of 2
107
Flag Post
HP Recommended

We can't determine your next shipment, because we aren't able to read your ink level

HP Envy 4527
Unknown

Hi, there seems to be some problems on my hp instant ink account page, it says my printer Is offline which it isn't, as I'm able to connect to the Internet and print/scan files etc. 

 

My colour ink is low which I know, but I keep getting status showing We can't determine your next shipment, because we aren't able to read your ink levels.

 

Please can anyone help me at all? I've tried restarting, reconnecting to wireless router etc but still no luck with this hp website page. Thanks

Tags (1)
1 REPLY 1
Retired
Retired
17,747 17,730 1,292 1,974
Message 2 of 2
49
Flag Post
HP Recommended

We can't determine your next shipment, because we aren't able to read your ink level

Hi! @prestige18,

 

Try checking the account after sometime see if the issue persists.

 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

 

Turn the printer off, wait 10 seconds, and then turn the printer back on. It may automatically connect to the Internet.  

  1. Depending on where the error message displays, touch or press OK on the printer control panel, or click OK on the computer.

    The printer attempts to connect.

  2. If a No Wireless or Connection Error message displays on the computer or the printer, go to the Wireless printing center (in English) to learn how to troubleshoot problems with your wireless network or Internet connection.

  3. Once your printer is connected to the Internet with an active connection, go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

  4. At the top of the Status area on your HP Instant Ink account page, click the refresh icon  . Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.

    Clicking the refresh icon and making sure the printer is online

  5. If the printer is connected to the Internet, but the printer status on your Instant Ink account page continues to display Offline after clicking the refresh icon , wait and try again later.

 

Also, if the issue still persists, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

 

Let me know how this works!
 

You have a good day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation