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Machfreak117
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Message 1 of 2
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We have full cartridges bit for some reason ot shows me an instant

HP ENVY 4520
Microsoft Windows 10 (64-bit)

I recently  replaced  my instant ink cartridges  but for some reason  I keep getting  an error message  

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HP Support Agent
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Message 2 of 2
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HP Recommended

We have full cartridges bit for some reason ot shows me an instant

Hi @Machfreak117

 

Welcome to the HP Support Community. 

 

Try a printer reset - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

If the issue still persists, try cleaning the ink cartridges. Refer to step# 3 to 5 from here.  

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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