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- We've been sent the wrong cartridges and virtual chat tells ...

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05-08-2022 09:14 AM
Hi guys. We have an HP Envy 4520 and have been enrolled for HP Instant Ink for 6 years with it and all working fine. We've gone to replace the cartridges with the ones sent by HP today and the cartridges have changed.
We've been sent black and colour 65/304 ones when the ones we've had before are 64/302 ones and the older ones are much bigger.
Can we use these different cartridges? Nothing received from HP to say they're changing and I can't find anything that says the 304 ones are ok.
Help!!!
Solved! Go to Solution.
Accepted Solutions
05-08-2022 02:41 PM - edited 05-09-2022 07:09 AM
Welcome to the HP User Community.
Virtual chat might be looking at the right data - or might not have access to the data useful in this particular context.
No matter - there are "people for this".
First...
I'd not use the "304" cartridges without HP saying specifically that they are supported this time and in this case.
True - Instant Ink cartridges say "instant ink" on them - essentially, though, the cartridges must fit the printer...
< Content Removed by Author >
What do do?
Wait here for an agent to find and respond - while not always fast, waiting generally works...
OR
>>> Contact Instant Ink Support in your region.
How...
The contact (phone) is included in your Terms of Service document:
Instant Ink – Terms of Service - UK
and / or
Instant Ink Support >> HP Instant Ink Support
NOTE >> Select Your Region // Hours as listed at the site.
Instant Ink Support Website – Read…
HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract
Not your home site? Click the Flag to change to your region.
+++++++++++++++++++++++++++++++++++++++++++++++++++++
Additional bits...
Things that are Instant Ink
Start here: Get HP Instant Ink Support
Sample Sections
- Your ink
- Your HP Instant Ink account
- Your printer connections
At the bottom of the webpage
Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner
example
HP Instant Ink - Manage your account
Sample Sections
- Enrollment Information
- Solve Problems
- Questions about Ink or Toner
Manage your Account
Including:
Change your payment information
Change to PayPal
Apply a prepaid card
Sign into your account
Review your bill
Change plans
Change or verify your shipping address
Change your email address
About rollover pages
About page counts
About additional pages
Move your service to another country/region
Cancel your account
Recycle your cartridges
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
HP ENVY 4520 All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
05-08-2022 02:41 PM - edited 05-09-2022 07:09 AM
Welcome to the HP User Community.
Virtual chat might be looking at the right data - or might not have access to the data useful in this particular context.
No matter - there are "people for this".
First...
I'd not use the "304" cartridges without HP saying specifically that they are supported this time and in this case.
True - Instant Ink cartridges say "instant ink" on them - essentially, though, the cartridges must fit the printer...
< Content Removed by Author >
What do do?
Wait here for an agent to find and respond - while not always fast, waiting generally works...
OR
>>> Contact Instant Ink Support in your region.
How...
The contact (phone) is included in your Terms of Service document:
Instant Ink – Terms of Service - UK
and / or
Instant Ink Support >> HP Instant Ink Support
NOTE >> Select Your Region // Hours as listed at the site.
Instant Ink Support Website – Read…
HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract
Not your home site? Click the Flag to change to your region.
+++++++++++++++++++++++++++++++++++++++++++++++++++++
Additional bits...
Things that are Instant Ink
Start here: Get HP Instant Ink Support
Sample Sections
- Your ink
- Your HP Instant Ink account
- Your printer connections
At the bottom of the webpage
Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner
example
HP Instant Ink - Manage your account
Sample Sections
- Enrollment Information
- Solve Problems
- Questions about Ink or Toner
Manage your Account
Including:
Change your payment information
Change to PayPal
Apply a prepaid card
Sign into your account
Review your bill
Change plans
Change or verify your shipping address
Change your email address
About rollover pages
About page counts
About additional pages
Move your service to another country/region
Cancel your account
Recycle your cartridges
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
HP ENVY 4520 All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
05-09-2022 07:08 AM
Excellent.
I will remove the store links from my first post just to reduce any chance of confusion for others who might read the thread.
Happy Printing!
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.