Web Services - printer ink

[kazruby]

I have recently changed my PC and my printer (HP 2600) is working fine.  HP Smart App shows my printer but when I go into my account it says there is no printer.  The orange information light is on all the time.  I have tried to log in to web services but do not know my username password. Help!

[A_Gayathri · Accepted solution]

Hi @kazruby ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet 2600 All-in-One Printer is functioning properly but there’s an issue with HP Web Services and your HP Smart App account. Here's how you can resolve the issue:
 

Steps to Fix HP Web Services and Ink Account

Re-enable HP Web Services:

• On the printer control panel, press the Wireless button and the Information button at the same time to print a Network Configuration Report.
• From this report, find the printer's IP address.
• Open a web browser on your computer, and enter the printer’s IP address to access the printer’s Embedded Web Server (EWS).
• Go to the Web Services tab, and if it’s disabled, enable it.
• You may need to accept the terms and conditions again.

Check HP Smart App Login:

• Log into the HP Smart App using the email and password associated with your HP account.
• If you’ve forgotten your password, click on Forgot Password and reset it.
• Once logged in, check if the printer appears under My Printers. If not, manually add the printer by clicking Add Printer and following the on-screen instructions.

Re-register Printer to HP Account:  Enrolling in HP Instant Ink 

• If the printer isn’t linked to your account, go to the HP Connected website (www.hpconnected.com) and log in using your HP account.
• Add your printer by entering its Claim Code. You can get the claim code by printing a Web Services Information Sheet:
  • Press the Information button (the orange light) on the printer, which should print this sheet. It includes the claim code.
• After registering, check if your Instant Ink status updates.

Resolve the Orange Light:

• The orange light may be due to Web Services being disconnected or requiring a setup.
• Ensure that the printer is connected to the internet and that Web Services are active through the steps above.

Refer to this document: HP DeskJet 2600 All-in-One Printer series User manual

HP printer setup (HP Smart app)
Can't connect an HP printer to Web Services 
Managing the printer's internet connection (Web Services)
HP Instant Ink - Manage your account
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[kazruby]

Thank you so much. I think the problem is resolved!

[A_Gayathri]

HI @kazruby ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support