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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎01-21-2021 07:23 AM

HP Recommended

Hello,

I’ve  enrolled in the instant ink program. It’s been 10 days and I’ve not received my welcome kit. It says it shipped but there’s no tracking information. I am now very low on ink and need to use my printer regularly. Please help!

3 people had the same question
2 REPLIES 2

‎01-22-2021 04:26 AM

HP Recommended

@SarahDK, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎01-24-2021 03:22 PM

HP Recommended

Hello,

I replied to your DM 3 days ago and have yet to hear back. My welcome kit apparently shipped 13 days ago and still there’s no tracking number. My printer is now out of ink so I will have to go out and buy an ink cartridge (we bought the printer because we are having to homeschool during the pandemic) Will be we reimbursed for this cartridge? 

 

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