cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SarahDK
New member
2 1 0 0
Message 1 of 3
138
Flag Post

Welcome Kit never arrived

HP Recommended

Hello,

I’ve  enrolled in the instant ink program. It’s been 10 days and I’ve not received my welcome kit. It says it shipped but there’s no tracking information. I am now very low on ink and need to use my printer regularly. Please help!

2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,612
Message 2 of 3
Flag Post
HP Recommended

@SarahDK, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
SarahDK
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello,

I replied to your DM 3 days ago and have yet to hear back. My welcome kit apparently shipped 13 days ago and still there’s no tracking number. My printer is now out of ink so I will have to go out and buy an ink cartridge (we bought the printer because we are having to homeschool during the pandemic) Will be we reimbursed for this cartridge? 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation