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‎01-22-2022 11:17 AM - edited ‎01-30-2022 12:14 PM

HP Recommended

title says it all. already ran out of the ink the printer came with and no tracking number ever appeared for the welcome kit (it's been over 10 days). 

Cant get through to an agent because the virtual one keeps giving me this error code:

 

Sorry, the bot can’t talk for a while. It’s something the bot’s owner needs to address. Error code: 2004. Conversation ID: EVjrEfUBd5X8PPDUqoGAq9-us. Time (UTC): 1/22/2022 6:09:55 PM.

1 REPLY 1

‎01-25-2022 03:09 AM

HP Recommended

Hi @angie__,

 

I'd like to help!

 

I understand you did not receive the welcome kit.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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