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‎08-14-2020 08:34 PM

HP Recommended
Product: Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

I subscribed to HP instant ink last month when i setup my printer . However Never received welcome kit . My Shipment tracking shows electronic label created however there is no progress. I have escalated to support and promised expedited shipping however no ink received . I need welcome kit in order to use subscription however welcome kit is not arriving . This is frustating.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-16-2020 07:50 AM

HP Recommended

Hi @ammo0210

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-16-2020 07:50 AM

HP Recommended

Hi @ammo0210

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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