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‎09-04-2024 07:05 PM - last edited on ‎10-29-2024 05:48 AM by Retired

HP Recommended

I would like to know what I am suppose to do after I cancel my subscription. Take cartridges out of printer and mail all cartridges back? If so, what else? Thank you so much.

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1 REPLY 1

‎09-07-2024 06:47 AM

HP Recommended

Hi @kimskottonkandy,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you have cancelled the instant ink service and would like to return the instant ink cartridges back.

 

HP Instant Ink is based on pages, not cartridges. Your monthly fee allows you to use our subscription cartridges to print your plan pages and includes ink or toner, delivery and recycling.

 

If you cancel the Service, even if the Subscription Cartridges provided with your subscription are not empty, they will stop working in your printer and you will have to replace all of them with standard cartridges.

 

However, refer to this link on how to recycle ink cartridges and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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