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11-27-2022 09:01 AM - last edited on 11-28-2022 11:39 AM by MayS
Hello, when I bought my printer a year of 5 ago I got a leaflet to enroll in the Instant Ink program. Then I didn’t enroll, but when I try now, it says that my printer isn’t compatible for the use with Instant Ink.
When I look at the list of compatible printers I don’t see my printer model, but when I take a look at the list of compatible cartridge models, I do see the one that I need. Isn’t it really possible to get an instant ink subscription?
11-27-2022 10:06 AM
Welcome to the HP Community Forum.
True - this model is not on the list of Instant Ink supported products in the USA, either.
The reason - not shared by HP - is likely one of several -- we do not know the answer to HP internal decisions.
Possibly one or more of ...
Supplies - Instant Ink cartridges are not the same as those cartridges you purchase for private use
Location - Shipping and / or shipping costs, number of potential or actual customers using the service
Return on investment - Tied to Location, hardware (cartridges), shipping, numbers of customers for a particular product
Other - Any reason that makes sense to HP
Comments, questions, objections, need information you cannot find online?
Please contact HP Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the HP Community for an agent to find and respond to your question.
When necessary, Agents can access private information.
Waiting is not always faster – our Community is not HP Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<
Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – As available in your region, look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including sections Where is my ink or toner? / Why are my cartridges so big?
- Your HP Instant Ink account – including Section Manage your account when you replace your printer
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / TKB / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
TKB Article contributed by HP JillSa
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
HP Printer Home Page - References and Resources
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