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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet Pro 8740 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have a printer that is hooked into an Instant Ink account.  I purchased a new HP one, only to find out it doesn't use Instant Ink.  Because they shipped me lots of extra cartridges for the old one, I thought I would use them up before I switched printers.  Instant Ink is now saying I can't cancel my subscription without my printer being shut down.  This seems crazy and I hate to waste all these cartridges that I paid for just because they say they won't let my printer operate.  Does anyone know how to get around this or if I can get a refund for the unused ones from Instant Ink?

HP Recommended



Welcome to the HP Community Forum.


The printer won't be shut down in the sense that you can still use the printer without having an Instant Ink subscription.


You cannot, after the service is terminated, continue to use the Instant Ink cartridges that were provided as part of the subscription.


TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  




The ink cartridges provided by the Instant Ink subscription - including any cartridges activated by the subscription -- are the property of HP.


The subscription is a Print-by-Page model -- ink is included at no extra charge to the subscription plan.


After the subscription is cancelled, the Instant Ink cartridges cannot be used in any printer.

Remove all Instant Ink cartridges from the printer.

Return the cartridges to HP in the same envelope you used to send back your depleted Instant Ink cartridges.


Read the following to understand your responsibilities and how to cancel your Instant Ink subscription.

 HP Instant Ink - Cancel Your HP Instant Ink Service



If you need more information, if you have concerns, comments, or questions,

Please contact Instant Ink Support.




Please contact Instant Ink Support during business days and hours available in your region.


You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.



Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information


Active subscription?

>>> Contact Instant Ink Support from within your Instant Ink Account




Instant Ink Support >> HP Instant Ink Support   


Instant Ink - Chat


Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.




Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information


 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK


Instant Ink - Terms of Service - Ireland




Lots of  information – Instant Ink


Start here:  Get HP Instant Ink Support


  • Your ink  - including section Where is my ink or toner?
  • Your HP Instant Ink account
  • Your printer connections  


Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink


 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  HP Instant Ink Help – Review your bill



How does it work?   Details / Plans / TKB / Cancel Information


Check through the Website  FAQ


Additional Information:


 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed


 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors


TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  


 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.





Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.