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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-18-2023 08:17 PM

HP Recommended

I printed numerous pages during my Trial Month. I am passed that month and plan to cancel Instant Ink but don't want to pay extra for those pages.  The Help pages say that "I will lose any trial months, ..." .  Surely I won't be charged for those pages that were supposed to be "Free"!

Please advise. Thanks. 

PS: Do I need to return unused Instant Ink cartridges? 

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2 REPLIES 2

‎09-20-2023 02:09 PM - edited ‎09-20-2023 02:10 PM

HP Recommended

@René-29512 

 

Welcome to the HP support community.

 

I understand that you are billed for extra pages, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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‎09-20-2023 02:10 PM

HP Recommended

@René-29512 

 

I would request you to contact our HP Instant ink Phone Support Team and our Support Engineers should be able to sort this out. 

HP Instant Ink (Phone Support) - 1-855-785-2777 and press the number "1" for HP Instant Ink 

Mon to Fri - 9:00 AM ET to 9:00 PM ET

Sun & Sat - 9:00 AM ET to 6:00 PM ET

Sandytechy20
I am an HP Employee

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