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‎05-04-2020 08:58 AM

HP Recommended
Product: HP ENVY 5052

When I put my new colored ink cartridge in the message reads problem with cartridge. What can I do?

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1 REPLY 1

‎05-04-2020 01:53 PM

HP Recommended

Hi @Ctull ,

 

Welcome to the HP Support-Community.

 

Do you still possess the old Tri-Color cartridge? If so, please re-insert it. Does the message change then?

 

Cheers!

Nils


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