When do I get my replacement ink?

[bjt62]

Hello, I’ve just had to install my welcome pack cartridges for my HP envy printer.  Will new cartridges be sent immediately or do I have to do something?

[Raj2111 · Accepted solution]

Hi @bjt62 

Welcome to the HP support community.

With the HP Instant Ink program, you don’t need to manually order new cartridges. Once your ink level drops to about 20%, HP will automatically ship you new cartridges. This ensures you never run out of ink unexpectedly. For more detailed information, please refer to the document provided.

https://instantink.hpconnected.com/us/en/l/v2

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

[bjt62]

My printer levels were showing as about 50% but I had to replace as no black worked and the colours were very feint.  Don’t want to be in the position of needing to print and not having any replacements so is there any way they can be sent earlier than waiting for levels to be at 20%?

[Raj2111]

Hi @bjt62 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP instant ink ink shipment and I apologize for any inconvenience this may have caused. I'm here to help you today.
 
Please use the link below to login to your account and check if you have any shipments pending. Also check for any record of a welcome pack that should have been sent shortly after your enolled.

If there's no sign of a shipment and you are out of ink, please use the link below to contact instant ink support and request new cartridges (logout of the account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support