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‎07-09-2024 12:04 PM

HP Recommended

How do I manage my subscription when I have more prints than I need? I can't cancel the subscription because it doesn't save your rolled over pages, and I can't pause because then you're limited to 10 prints a month. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2024 03:15 PM

HP Recommended

Hi @meganb2493,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you do not print a lot of pages and have rollover pages for your printer

 

Depending on how many pages you print in a day, you can downgrade the plan to a lower page.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎07-10-2024 03:15 PM

HP Recommended

Hi @meganb2493,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you do not print a lot of pages and have rollover pages for your printer

 

Depending on how many pages you print in a day, you can downgrade the plan to a lower page.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎07-12-2024 08:44 AM

HP Recommended

They lock you into a subscription. You have to dwindle down all your prints in order to actually cancel. That’s the answer I was looking for that I figured out with the downgrade. 

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