Where are my rollover pages?? I'm showing 0 and should have at least 40

[xvxz]

I got an email this morning from HP saying my printer hadn't connected with HP for some time (which is ridiculous. I printed pages on November 4 and it's just now the 10th.)  So I log in to check and all my rollover pages are gone. I should have at least 40, since I've not used rollover pages for at least a month and there were close to 300 the last time I checked a month ago. 

Did you -- without telling us -- decide to somehow limit the time frame in which those pages can be used??? That is NOT part of the agreement I signed when I enrolled in this program. Please explain where the rollover pages are. And don't tell me "they stay in my account." They are clearly NOT there. 

[Nal_NR]

Hi @xvxz,

Welcome to the HP Support Community. 

I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

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[Nal_NR]

Hi @xvxz

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.