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‎05-30-2024 09:03 PM

HP Recommended
Product: HP DeskJet 4152e All-in-One Printer

I had over 100 rollover pages on my account. I updated my payment method and everything? I cannot seem to get the rollover pages back, and my account clearly states I should have them. They even show in the history that I didnt use all of my prints last month.

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1 REPLY 1

‎06-02-2024 09:27 AM

HP Recommended

Hi @HomeschoolMama3,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

I see that you are looking for help with your instant ink account rollover pages.

 

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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