Where is my ink?

[QuynhLe]

I didn't get my ink for my printer long time. The last time, I received my ink was 01/26/2019. Where is my ink still I paid for my subscription? 

Thank you. 

[Riddle_Decipher]

@QuynhLe We got you covered, we'll help you with the new cartridge, don't you worry! Also remember that new ink is only shipped when the existing ink is low and you are constantly connected to the internet, that said, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

P.S: Welcome to HP Community 😉

We eagerly await your response,

Help us, help you.

And Take care.

[QuynhLe]

Hi,

The ink status in my account is showing very low and need replacement. 

Until now, I have not received new ink cartridge. I would like this issue to be resolved as soon as possible! 

Please confirm the shipment from HP. Many thanks! 

[Riddle_Decipher]

@QuynhLe It looks like you haven't sent the instant ink account information I had asked for, may be you missed it,

I'll send it again, please respond to it, so that we can have this issue resolved.

[QuynhLe]

Hi Riddle,

I have replied. Please kindly confirm that this issue can be resolved. 

Thank you so much. 

[Riddle_Decipher]

@QuynhLe Thanks I saw that, verified the details and I've placed an order for new cartridges to be shipped to your place, the same should be delivered to you in 7-9 business days (expect a slight delay due to the pandemic affected areas), and you should be able to track your order using the HP Instant Ink account in about 3 days.

I'll be following up in a few days to check up on you, to ensure you've got the package and if it works fine,

If you have any updates before I do, let us know and have a good day, ahead.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

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