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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎06-21-2024 08:16 PM

HP Recommended

I ordered hp instant ink and I received email that it was shipped, with a tracking number and link to track. The email mentioned that, shipment method: DHLM. When I opened the link, it redirected to dutchpost and it shows item arrived in destination country on 17th June 2024. Yesterday I checked DHL tracking, it shows item is in Belgium, the destination country from 17th. But I ordered with correct Irish address. I contacted DHL ireland, they told they don't have the item with them, and the tracking number also is wrong. Now I don't know what to do. Can anyone help me? 

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1 REPLY 1

‎06-24-2024 06:40 AM

HP Recommended

Hi @Jince3,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571

HP Support

.
Sneha_01- HP support
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