Where is my subscription?

[thompson223]

I am subscribed and have been paying for moderate printing plan but can't find the subscription on my account? 

I subscribed for a plan but used my separate PayPal email to make the payment. It's been charging me monthly and I have not had the chance to use the printer for months but my account is not showing the subscription. Instead it gives me option to subscribe. But my PayPal is showing that it's been charged every month. 

I wanted change my address and maybe upgrade or downgrade depending on what I need. 

Please help. Thank you. 

[Anand_Andy]

Hi @thompson223,

Welcome to the HP Support Community

I'd like to help!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Hope this helps! Keep me posted. 

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