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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LTNT
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Which printers are NOT eligible for the FREE instant ink plan?

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HP ENVY PHOTO 7155

Which printers are NOT eligible for the for the FREE 15 page/mo instant ink plan?JEZI asked this on 11-25-2019

and was given links to which printers are eligible for instant ink-which is not what was asked.In the terms it says

"Free printing plan not available on all printers" but after searching for over an hour I cannot find a list of exclusions.

I have an ENVY PHOTO 7155 and if you can't lead me to the list ,can you tell me if it is eligible for the FREE PLAN please.

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JamieW1
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Hello LTNT,

 

Welcome to the HP Support Community!

I would be happy to assist you with your inquiry.

Your ENVY PHOTO 7155 should be eligible for the FREE 15 page/month plan.  If you would like, I can switch you to that plan or at least offer you more information to assist with your decision. 

Please send me a private message with your Instant Ink account details (if you already have an account) so that I can verify that plan is in fact available for you.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

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JamieW1
Level 4
Level 4
30 30 7 10
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HP Recommended

Hello LTNT,

 

Welcome to the HP Support Community!

I would be happy to assist you with your inquiry.

Your ENVY PHOTO 7155 should be eligible for the FREE 15 page/month plan.  If you would like, I can switch you to that plan or at least offer you more information to assist with your decision. 

Please send me a private message with your Instant Ink account details (if you already have an account) so that I can verify that plan is in fact available for you.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

View solution in original post

LTNT
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Hi Jamie,thanks for your reply.I ended up calling the help number
[edit] on the instant ink signup page and choosing the 50 page
paid plan as the 15 page plan was not showing up in the selection.
I was on the phone with the rep(GEORGE) who was very helpful and he
changed me over to the 15 page free plan near the end of the signup
procedure without any problems.

P.S : still did not find any list of non-eligible printers !

Thanks, Larry

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