Why are you charging me for Instant Ink when I’m not enrolled!

[UnhappyNow]

I canceled my subscription awhile ago because after only a few months the printer stopped working and you didn’t help me fix it. Yet I am still getting charged for ink. Why??  It clearly shows in my account “not enrolled”.  Then when I try to chat with an agent it says error and doesn’t let me. 

[Elohi_NR]

Hi @UnhappyNow,

Welcome to the HP Support Community.

I'd like to help!

When did you cancel your account?

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @UnhappyNow

As we did not hear from you, Do you still need assistance? Let me know if I can help. Have a great day 🙂