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05-09-2022 01:13 AM - edited 05-09-2022 01:19 AM
HP replaced my ENVY 6052e with a new one. The tri colored ink provided is already low and not printing any blues. The status says it's fine...I have plenty yet every time I run a test print no blues. I tried using the full Instant Ink cartridges from my other printer, the exact same printer and the new one is enrolled in this stupid program just like the other one, but for some reason it will not let me use them and now I cannot get in for another 10 days...?????HELP!!! This is ridiculous, not to mention I never got any free trial. I've been billed monthly ever since I enrolled. ARGHH!
05-10-2022 08:41 AM
@Essobonaire, Welcome to the HP Support Community! I’m here to help.
I understand your concern. However, you will not be able to use the Instant Ink cartridge that is from a different printer.
Instant Ink cartridges are registered to their particular printer and cannot be used in other(similar) model printers.
Your Instant Ink account page will have notifications and updates on the recent cartridge shipment. You may log in to your HP Instant Ink account page from here.
You may track the shipment.
If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Let me know how it goes.
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