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‎09-25-2023 04:16 PM - last edited on ‎09-25-2023 05:36 PM by Retired

HP Recommended

For a few months now my printer (Office Jet Pro 9020 series) has been saying that it is not connected to smart hub and I need to setup wifi.  The printer is plugged directly into the router, it has internet access as I can print from anywhere with my phone or other computers in the building via HP smart printing.  I have hp instant ink and I'm getting emails saying that it's not connected and that it is a problem.  If I'm connected via ethernet cord why is that not good enough?  Why it insistent on me connecting via wifi?  

1 REPLY 1

‎10-01-2023 03:30 PM

HP Recommended

Hi @propow,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

- Error messages (if any) on the unit. Please share the image to isolate the issue.

- When was the last time your printer was working fine?

- Were there any changes made to your printer or router recently?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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