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Hello, why do you get charged for instant ink after cancelling subscription and when printer has not been in use. 
Have also had issues with ink not being sent out and issues with printer not working and now have a new HP printer and subscription for instant ink

1 REPLY 1
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@Siobhan95 

 

Welcome to the HP Community Forum.

 


@Siobhan95 wrote:

Hello,

 

1)  why do you get charged for instant ink after cancelling subscription and when printer has not been in use. 


2)  Have also had issues with ink not being sent out and issues with printer not working and now have a new HP printer and subscription for instant ink


 

Question1 --

Instant Ink - Cancellation - "The way it is supposed to work"

 

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

Question 2 --

Receive Ink - "The way it is supposed to work"

 

Start here:  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

Tab Your ink   >> Open / read Where is my ink or toner?

 

==============================================

What else?

Were it mine to do, I'd contact HP Instant Ink Support.

 

Example,

Instant Ink Support >> HP Instant Ink Support   

 

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

Regional Web Site: Instant Ink - UK

The phone contact is available in the Terms of Service contract.

Example,

For full details go to hpinstantink.com/terms

 

==================================================

All the rest...

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

Tried “everything” in the Instant Ink support site -- No Joy?

Comments, questions, objections, need information you cannot find online?

 

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

 

OR

 

Can't or Won't contact Instant Ink Support?

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

Places to check - things to read...

Contact Information

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

 

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Check through the Website  FAQ

and

Start here:  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

 

Something Different

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

 

Scroll to the bottom of the Web Page > Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

 

Additional Information on the Platinum service:

 Scroll to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.