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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
Microsoft Windows 10 (64-bit)

I've noticed that my installed cartridges are printing just fine and have a lot of ink left in them when replacements arrive. Despite this, I get a lot of nag messages insisting I change out these perfectly good cartridges for the new ones.

 

This seems to be a hustle to get me to buy more cartridges than I need, and is wasteful of materials and my time.  

 

The refill service is a nice convenience, but I really don't like being played.

 

Why should I pull out and return cartridges that are not empty?  

 

  

1 REPLY 1
HP Recommended

@testlab 

 

Welcome to the HP Community Forum.

 

HP Instant Ink cartridges remain the property of HP.

In the context of your subscription, this means HP accepts the returned cartridges for responsible recycling.

 

Reference / How-to / Information :  HP Instant Ink Help - Manage your account  >  Recycle your cartridges

 

If the printer is asking you to change out the cartridges and you have the cartridges to make the exchange, do that.

Return the used cartridges - regardless of the amount of ink you believe is in the cartridge(s).

 

Cartridge replacement message might be the result of the printer maintenance triggering the need to change the ink - the ink might have reached a lower threshold required to maintain quality printing.

 

 

If you can't stand it,

If you have questions, concerns, objections,

Please contact HP Instant Ink Support.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not faster – our Community is not Instant Ink Support – Waiting generally works.

 

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Start here:  Get HP Instant Ink Support

Sections

  • Your ink  - including section Where is my ink or toner?
  • Your HP Instant Ink account
  • Your printer connections  

 

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

 

 

===============================================================

How does it work?   Details / Plans / Cancel Information

 

Check through the Website  FAQ

 

Additional Information:

 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

HP Instant Ink - Enrolling in HP Instant Ink

 

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

 

Information about HP Recycling Practices

Sustainability – Business Systems / Devices - Recycle

HP collects used products for resale and recycling in 73 countries and territories worldwide

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.