Why does hp charge me higher amounts than my subscription?

[Libskara]

• Why did HP charge me 23.99 pounds for my subscription whilst I have chosen the 3.99 per 50 pages subscription. This is so annoying if I knew that this is how it works with hp I would have gone for another printer and I have started thinking about it. I also gave issues with the ink. I have being trying to contact customer support to speak to an agent but with no success. That virtual assistant was supposed to connect Mr with an agent but was unable to. I want someone to contact me ASAP. I want my money back or I will cancel any subscription and change printers.

[Sneha_01]

Hi @Libskara,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support