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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
johnnyboy6
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Why does my printer say low ink when my online account says everything is OK and FULL?

HP Recommended
Microsoft Windows 10 (64-bit)

Why does my printer say low ink when my online account says everything is OK and FULL?

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Kumar0307
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Hi @johnnyboy6

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you able to print fine?
  • Make sure the printer is connected to the internet.
  • Try refreshing the Instant Ink account page.

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Re-insert the ink cartridges.

 

Check the ink levels again. You may also check it on the PC using the HP application to confirm.

 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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