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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-22-2020 02:23 PM

HP Recommended
Product: Envy 5052 all in one printer
Operating System: Microsoft Windows 10 (64-bit)

Instant ink is great at sending me the color cartridge, but I've been on this ink replacement program for two years now and have never once received a black cartridge.  What gives?   How do I get instant ink to send me both of the cartridges?

1 person had the same question
1 REPLY 1

‎09-22-2020 04:28 PM

HP Recommended

@Shellbaby, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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