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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-02-2023 07:49 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Chrome OS

I had previously canceled HP instant ink because I had six extra cartridges so I didn’t need to keep getting and paying for more cartridges and my printer was just working two days ago and now it’s not working stating cartridge cannot be used until Printer is enrolled in HP Instant Ink. And I have well more than enough ink. Why do I have to force myself to join the instant ink and pay for it if I do not need it but I’m trying to sign up for it and it’s not allowing me to do that either. Why is it? 

1 REPLY 1

‎09-04-2023 11:16 AM - edited ‎09-04-2023 11:16 AM

HP Recommended

Hi @CMarlene,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps from this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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