Why is my printer telling me to contact HP ink when on my app on the phone it says everything is goo

[mrstwofdr]

Why is my printer asking me to contact instant ink when the app on my phone says everything is okay and good to print

[Kumar0307]

@mrstwofdr, Welcome to the HP Support Community! I’m here to help.

I understand you have an error on the Instant Ink account. 

Kindly log out and re-log in to your Instant Ink account and check if that helps.

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this linkt

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!