Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
Flag Post

Wifi not working

HP Recommended
HP Envy 4500
macOS 10.13 High Sierra

The WiFi stopped working and despite changing settings and checking Hub firmware and settings Instant ink will now stop working. printer. The fault lies with the printer. 

HP Support Agent
HP Support Agent
21,068 21,032 1,396 2,327
Message 2 of 2
Flag Post
HP Recommended



Thank you for posting your query on HP Community,


Let's start off by updating the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer. 


If the issue persists, I would suggest here is to restore the printer to network settings.


1. Press the Wireless button to access the Wireless Status
2. Press the button next to Settings to access the Wireless
Settings menu.
3. Select Restore Defaults.
4. Confirm selection to restore defaults.


Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.


Run the Wireless setup wizard and connect the printer to the network.


1. Press the Wireless button from the printer control panel, and then select Settings.
2. Scroll to select Wireless Setup Wizard, and then press OK.
3. Follow the on-screen instructions to set up the wireless connection.
4. Insert the printer software CD in the computer CD-ROM drive.
5. Follow the on-screen instructions to install the printer software.


Once the printer is connected to the network. I would suggest the next step would be to assign a static IP address and google DNS.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type and under manual alternate type (This is Google DNS server address)

Let me know how it goes for further assistance!


That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation