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‎06-19-2020 03:50 AM

HP Recommended
Product: HP Officejet Pro 6830 e‑All‑in‑One Printer
Operating System: Microsoft Windows 10 (64-bit)

Just signed up to Instant Ink but on checking shipping details I see the following against all 3 of my colour cartridges:

Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels. On checking the "details" there is a statement that reads: ...you will not receive ink shipments until the error is resolved.

I require new cartridges to resolve this error - Is ...you will not receive ink shipments until the error is resolved correct or will my Starter Pack include all 4 (3 x colour + 1 x black) cartridges?

 

P.S. I have checked previous posts but all seem to be resolved via personal message!

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-22-2020 01:15 PM - edited ‎06-22-2020 01:16 PM

HP Recommended

@Cod1704 We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

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1 REPLY 1

‎06-22-2020 01:15 PM - edited ‎06-22-2020 01:16 PM

HP Recommended

@Cod1704 We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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