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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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error message " you will be unable to print soon. Visit www.hpinstantink com for more information."

5 REPLIES 5
HP Recommended

Hi @smlackey,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  • Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

If the internet is connected to Wi-Fi then please follow the below steps:

Restart the computer, printer, and router

  • To resolve many connectivity issues, restart the computer, printer, and router.
  • NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
  • Turn off the router by pressing the power button or disconnecting the power cord.
  • Turn off the printer.
  • Close all running programs on your computer, and then shut down the computer.
  • Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
  • Turn on the printer.
  • Turn on the computer.
  • Try to turn on Web Services.
  • If the issue persists, continue to the next step.

Let's disable web services and re-enable it

  • Touch on the wifi icon ((i)) on the printer, and take down the IP address
  • Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
  • Click on web services and remove web services and re-enable it
  • If the issue persists, proceed to the next step.

Update the printer firmware

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

HP Recommended

Hi @smlackey,

 

I hope you are doing well. We reached out but never heard back.  I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!


ANAND_ANDY
I am an HP Employee

HP Recommended

Hi! Thanks but that’s not the solution, none of that is necessary here. After a lot of unnecessary trouble because of the vagueness of the message and the non existent info at the link provided by the message, I figured out that it was actually a payment issue, if the payment doesn’t go through for whatever reason. The payment details need to be updated and that’s it.  

HP Recommended

@Joanna_,

 

That's great! Happy to hear that you have resolved the issue. If you need further assistance feel free to reach out to us. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

 

Have a great day ahead!


ANAND_ANDY
I am an HP Employee

HP Recommended

Hi community!

 

The link below may also help you:

 

Solve problems with Instant Ink cartridges and enrolled printers

 

Regards,

SofiaML

I work on behalf of HP.
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