Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
Flag Post

With no Internet can't use HP printer with Instant Ink option

HP Recommended

My daughter has a HP printer with the Instant Ink feature.   She has been using the printer fine with the USB cable (Computer to Printer directly) since the end of Aug.   At her college they are not allowed to use the schools internet . So now, she can't print because we believe the printer is trying to get to the Instant Ink service via the internet, which she does not have access to. She said she never setup an account for the Instant Ink feature. 

Is there a way to turn this off  on the printer itself?    If  she just replaces the ink  with this problem go away? 

Does she have to take the printer someplace where she can get internet access and then turn it off via a HP on-line feature?

We would like have it permanently turned off.   Obviously when we bought it for her we did not realize how the Instant Ink feature worked.  

Thanks for you help with this 




HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,694
Message 2 of 2
Flag Post
HP Recommended

Hi @SAL60


Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink issue. 


If the printer is enrolled, please follow these steps to cancel the Instant Ink account - HP Instant Ink - Cancelling Your HP Instant Ink Service


Replace the Instant Ink cartridges with the regular cartridges, that should fix the problem. 


As the printer does not have the internet connectivity, the printer and the Instant Ink server cannot sync and that's why the printer is not printing.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation