11-03-2019 04:58 PM
My daughter has a HP printer with the Instant Ink feature. She has been using the printer fine with the USB cable (Computer to Printer directly) since the end of Aug. At her college they are not allowed to use the schools internet . So now, she can't print because we believe the printer is trying to get to the Instant Ink service via the internet, which she does not have access to. She said she never setup an account for the Instant Ink feature.
Is there a way to turn this off on the printer itself? If she just replaces the ink with this problem go away?
Does she have to take the printer someplace where she can get internet access and then turn it off via a HP on-line feature?
We would like have it permanently turned off. Obviously when we bought it for her we did not realize how the Instant Ink feature worked.
Thanks for you help with this
11-06-2019 06:45 AM
Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink issue.
If the printer is enrolled, please follow these steps to cancel the Instant Ink account - HP Instant Ink - Cancelling Your HP Instant Ink Service
Replace the Instant Ink cartridges with the regular cartridges, that should fix the problem.
As the printer does not have the internet connectivity, the printer and the Instant Ink server cannot sync and that's why the printer is not printing.
Hope this helps! Keep me posted.
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